J Castles is the biggest immersive park in the country, located in Tanauan, Batangas. It features interactive exhibits, light experiences, themed environments, and family-friendly attractions designed to create unforgettable experiences for guests of all ages.
FAQs
To ensure a safe and magical experience for all J Castles guests, please take a moment to read our park rules and guidelines below.
General
1. What is J Castles?
2. Where is J Castles located?
J Castles is located in Tanauan, Batangas, Philippines.
3. What are your operating hours?
J Castles:Â Wednesday to Sunday, 11:00 AM to 7:00 PM
Castle Inflatable: Wednesday to Sunday, 9:00 AM to 6:00 PM
Please check our official website or social media pages for the latest schedule.
4. Is there free admission?
Yes. Guests who are 3 ft and below may enter free of charge.
Tickets & Booking
1. Where can I buy tickets?
You can purchase tickets through:
- Our official website: https://jcastles.com/tickets
Accredited partners such as Klook
2. Can I buy tickets at the park?
Yes, walk-in ticket purchases are allowed at regular rate. We highly recommend booking online in advance to secure your preferred date and avail our current promotions.
3. Can I use tickets bought from resellers?
Only tickets purchased from official and accredited platforms will be honored. Tickets from unauthorized resellers, including QR codes from informal sellers, will not be accepted.
4. Are tickets refundable or transferable?
Tickets are non-refundable and non-transferable, tickets have no cash value and cannot be refunded, exchanged, or transferred. No refunds will be provided for unused or lost tickets.
Park Experience
1. What can I experience inside the park?
You can enjoy multiple immersive exhibits, interactive rooms, themed zones, light installations, and fun activities designed for kids, teens, and adults.
2. Are rides included in the ticket?
Rides are available as paid add-ons inside the park and thru online booking.
3. Is Castle Inflatable included in the ticket?
Inclusion of Castle Inflatable access depends on the specific promo and ticket package. Please check the promo details and inclusions before booking.
Heights, Age & Safety
1. Are there height or age requirements?
Yes. Some rides and activities have height, age, or safety restrictions to ensure guest safety. These will be clearly posted at the entrance of each experience.
2. Are children allowed inside the park?
Yes, children are welcome.
Children must be accompanied by a responsible adult at all times.
3. Is Castle Adventure open to adults?
Castle Adventure is designed for children 12 years old and below, and requires a supervising guardian per child.
Accessibility
1. Is the park wheelchair accessible?
Yes, selected areas of the park are wheelchair accessible. Guests may bring their own wheelchairs or inquire about limited in-park assistance at Guest Services.
2. Do you have accessible restrooms?
Yes, accessible restrooms are available in selected areas.
Food & Dining
1. Are there food outlets inside the park?
Yes. There are food stalls and restaurants inside J Castles offering a variety of meals and snacks.
2. Can we bring outside food?
To maintain cleanliness and food safety, outside food and drinks are not allowed. Guests may enjoy meals from our in-park dining outlets.
Facilities & Services
1. Is there parking available?
Yes, on-site parking is available within the park premises.
2. Do you offer lockers?
Yes, lockers may be available for rent on a first-come, first-served basis.
3. Where is the Lost and Found?
You can report lost or found items at the Lost & Found.
Events, Promos & Groups
1. Do you allow school tours?
Yes, J Castles welcomes school tours and educational trips. Please contact us in advance to arrange group visits.
2. Do you offer group packages?
Yes. We offer special rates for large groups, corporate bookings, and private events.
3. Can I celebrate birthdays or private events at J Castles?
Yes, we offer birthday packages and event spaces subject to availability.
Payments
1. What payment methods do you accept?
We accept cash and selected cashless and card payments, depending on system availability.
Safety & House Rules
1. Is photography allowed?
Yes, photography is allowed in most areas. However, flash photography may be restricted in certain exhibits.
2. Can I bring pets inside?
Pets are not allowed inside the park for the convenience of the guests.
3. Is smoking or vaping allowed inside the park?
Smoking and vaping are strictly prohibited inside the park, except in designated smoking areas.
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Location
Purok 7, Gonzales, Tanauan City,
Batangas, Philippines
Park Schedule
Closed on Monday and Tuesday
J Castles 11:00 AM to 7:00 PM
Castle Inflatable 09:00 AM to 6:00 PM
© 2025 J Castles. All Rights Reserved.