Happy Castle Inc. (J Castles) is committed to protecting your personal data and respecting your privacy. We adhere to the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and applicable Philippine laws.

This Privacy Policy outlines how we collect, process, use, share, and safeguard your personal information, and how you may exercise your rights under the law.

• To facilitate ticket purchases, online bookings, and event registrations
• To verify identities and eligibility for certain park services and activities
• To provide entry access, wristbands, or digital passes
• To respond to inquiries, feedback, or complaints
• To communicate relevant updates, promos, and exclusive offers (opt-out anytime)
• To generate statistical insights and improve visitor experience
• To ensure safety, security, and proper incident handling in the park
• To comply with legal obligations and regulatory requirements

We collect personal data to operate effectively and provide you with a safe, efficient, and enjoyable experience. Your data may be processed for the following purposes:

We collect data when you:

• Purchase tickets or make a reservation through our website or physical counters
• Sign up for our newsletter or fill out customer forms
• Contact our customer service or send inquiries
• Join contests, surveys, or promotional activities
• Interact with our digital channels (social media, email, website)

Our website may use cookies and third-party tools like Google Analytics to monitor visitor traffic and improve your browsing experience.

These tools may collect:

• IP address and browser type
• Device and operating system
• Pages visited and session length
• Referring sites and search terms

You may block cookies via your browser settings, but doing so may affect certain website functions.

J Castles does not sell your data. However, we may share your data under these circumstances:

• With service providers (e.g., IT support, payment processors) for legitimate business operations
• With government agencies as required by law (e.g., BIR, NPC, local LGUs)
• With brand partners or sponsors (with your explicit consent)

All third parties are contractually required to protect your data and use it only for the intended purposes.

We implement strict physical, electronic, and managerial security measures to safeguard your data:

• Encrypted data storage and secure firewalls
• Restricted access to authorized personnel only
• Regular audits and internal controls
• Data minimization practices and timely deletion of unnecessary records

We retain personal data only as long as necessary for the purposes stated or as required by law. Data no longer needed is securely deleted or anonymized.

Under the Data Privacy Act, you have the right to:

• Access your personal data
• Correct or update inaccurate information
• Withdraw consent or object to processing
• Request deletion of data (subject to legal limitations)

For any concerns, you may reach us:
Email: support@jcastles.com
Phone: 09166903384
You may also contact the National Privacy Commission via https://privacy.gov.ph

This Privacy Policy may be updated periodically. All updates will be posted on our official website and take effect immediately upon publication. Previous versions will not be altered retroactively.